Customer Complaint Log
Write down every complaint and what you did about it. After a month the same issues show up — and those are the ones worth fixing.
A4, print-ready. Generated in your browser, no email required.
Customer Complaint Log
Month: ________ Manager: ________
| Date | Table / channel | Complaint | Category | Action taken | Resolved? | Staff |
|---|---|---|---|---|---|---|
Preview — the PDF has more rows and repeats the header on every page.
How to use it
- Log complaints right away, even small ones, including those from reviews and phone calls.
- Use a few fixed categories (food, wait time, service, bill, cleanliness).
- Write what you did: replaced dish, discount, apology.
- Review the log monthly and fix the most frequent category first.
Complaints the whole team learns from
GrazieChef's complaint log in the Hub collects issues from every shift with categories, so recurring problems stand out.
Frequently asked questions
Why keep a complaint log?
Single complaints feel random; written down they reveal patterns (a slow dish, a shift, a supplier) you can fix.
Should I log online reviews too?
Yes: they are complaints made in public, and tracking them in the same place shows whether fixes work.
How do I respond to a complaint at the table?
Listen, apologise, fix it on the spot if you can, and log it so the team learns from it.